Question 1

Does the Y13 work with Android and iPhone?

Accepted Answer

Yes. It connects to compatible Android and iPhone devices through the supported mobile application and Bluetooth.

Question 2

Can I make and receive calls?

Accepted Answer

Yes. Once connected to your smartphone through Bluetooth, the watch supports Bluetooth calling with a built-in speaker and microphone.

Question 3

How long does the battery last?

Accepted Answer

The battery lasts 5 to 7 days with normal use and up to 15 days on standby, depending on usage, calling frequency and screen brightness.

Question 4

Is the watch waterproof?

Accepted Answer

The watch has an IP67 water-resistance rating, so it survives sweat, rain and hand washing. It is not suitable for swimming, bathing or hot water.

Question 5

Are the wireless earbuds really free?

Accepted Answer

Yes. The earbuds are included as part of the current package at no additional cost.

Question 6

How many straps will I receive?

Accepted Answer

The package includes three interchangeable straps — a gold Milanese mesh, a cream silicone, and a black silicone strap.

Question 7

Can I inspect the product before paying?

Accepted Answer

You pay the delivery agent when your order arrives. Inspection before payment depends on your location and the assigned courier's policy.

Question 8

What does the warranty cover?

Accepted Answer

Every watch comes with a one-year manufacturer warranty covering defects. Contact us and we will fix or replace it.

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